How to Enable and Configure Tips on Kayana Partner Admin

Overview

This guide explains how to enable and configure customer tipping on Kayana Partner Admin. Tips can be enabled across multiple platforms including Kiosk, EPOS, mPOS, Web Ordering, and QR Ordering. You can set fixed tip percentages, allow custom tips, and customize the message customers see when prompted to tip.

How to Access Tip Settings

Step 1. Log in to Kayana Partner Admin using your credentials. Partner Admin Login: https://partners.kayana.co.uk/ Step 2. From the left-hand sidebar, select Settings.

Step 3. Click Additional Settings. The Additional Settings page will open. Step 4. Locate the Tip option at the top of the page.

How to Enable Tips

Step 5. Toggle the Tip switch to the ON position (green).

Once enabled, the following note will appear below the toggle: "From this setting, you can enable and customize the tip option within your system."

How to Select Platforms Where Tips Will Appear

Step 6. Below the toggle switch, locate the Platforms section. The heading reads: "Select platforms to enable tips on". Step 7. Check the box next to each platform where you want tips to appear at checkout:

• KIOSK — tips will appear on Self-Service Kiosks
• EPOS — tips will appear on EPOS devices
• MPOS — tips will appear on mPOS devices
• WEB ORDER — tips will appear on web ordering
• QR ORDER — tips will appear on QR code ordering

You can select multiple platforms simultaneously. Tips will only appear on the platforms you check.

How to Set Fixed Tip Percentages

Step 8. Scroll to the Tip Options section. The heading reads: "Customise tipping options". Step 9. In the Enter Percentage field, type the tip percentage you want to offer customers at checkout. For example, enter 10 to create a 10% tip option.

How to Enable Custom Tips

Step 11. Below the fixed tip percentages, locate the Custom Tip toggle. Step 12. Toggle on "Let customers add a custom tip" if you want to allow customers to freely enter any tip amount of their choosing. When custom tip is enabled, customers can type in any tip amount they want at checkout, rather than being limited to the fixed percentage options.

How to Add a Tip Prompt Message

Step 13. Locate the Tip Prompt Message field. Step 14. Enter a short message that will be displayed to customers when they are prompted to tip at checkout. Examples:

• "Add a tip"
• "Support our team!"
• "Show your appreciation"

Character limit: 50 characters This message appears for both fixed percentage and custom tip options.

How to Save Your Tip Settings

Step 15. Once you have:

• Toggled tips to ON
• Selected the platforms where tips should appear
• Added your fixed tip percentages, or
• Enabled custom tip (if desired)
• Added a tip prompt message

Click the Save Tip Settings button at the bottom of the page.

Your tip settings will be saved and applied immediately. Customers will now see tip options at checkout on the platforms you selected. Next Steps Now that you've learned how to configure tips across platforms from Kayana Partner Admin, learn how to add and configure discounts across platforms from Partner Admin by following the How to Upload Bulk Platform Discounts in Kayana Partner Admin guide.