How to Process a Refund from Partner Admin

The refund feature in Partner Admin allows you to issue full or partial refunds for eligible orders directly from the orders dashboard.

Refunds are processed securely using a refund security PIN and are returned to the customer’s original payment method.

Note: Refunds from Partner Admin are available only for payments made using bank cards.

Step 1: Log in to Partner Admin

First, log in to your Kayana Partner Admin account using your credentials.

Partner Admin Login

Step 2: Navigate to Orders

1. From the left-hand sidebar, click Analytics & Reports.
2. Select Orders.

You will now arrive at the Orders screen, where all transaction records are displayed.

Step 3: Select the Order to Refund

1. Locate the order that you wish to refund.
2. In the Actions column, click the View (eye) icon.

This will open the order details page.

Step 4: Click the Refund Order Button

On the order details page, click the Refund Order button located at the top of the screen.

A security verification pop-up will appear.

Step 5: Enter the Refund Security PIN

1. In the Enter Security PIN pop-up window, enter your refund security PIN in the Security PIN field.
2. Click Verify.

Once the PIN is verified, the Refund Order pop-up window will appear.

Step 6: Choose the Refund Type

In the Refund Order modal, you will see a Refund Type dropdown field.

From the dropdown, you can select:

• Full Refund
• Partial Refund

The pop-up will also display the maximum available refund amount.

Full Refund

If you select Full Refund, the entire order amount will be refunded automatically.

Partial Refund

If you select Partial Refund, you must:

1. Enter the desired refund amount in the amount field.
2. Ensure the value does not exceed the maximum refundable amount.

Multiple partial refunds can be processed for the same order if needed.

Step 7: Confirm the Refund

After entering the required refund details:

1. Click Confirm Refund.

You will receive a toast notification confirming that the refund has been successfully initiated.

Example notification: “Partial order refund initiated.”

Step 8: Print the Invoice (Optional)

After confirming the refund, you will also see a Print Invoice option at the top of the page if you need to generate a record of the transaction.

Refund Processing

Once the refund is initiated:

• The amount will be credited back to the customer’s associated bank account.
• The refund will be processed through the original card payment method.

Next Steps

Once you have learned how to process refunds from the Partner Admin dashboard, you may also follow our guide on managing your web ordering settings to manage how customers place orders through your online ordering page.