Managing Your Web Ordering Settings

This guide walks you through the Web Ordering settings in the Partner Admin. It explains how to share your ordering link, personalize your welcome message, manage delivery zones, and schedule when your shop is open for online orders.

Step 1: Access Settings

Log in to the Kayana Partner Admin. Select Settings from the left-hand sidebar menu. A view of the settings grid on Partners admin. From the grid of configuration options, select Web Ordering. Step 2: Web Ordering Service (Your URL) A view of the "Web ordering service" screen. Note - If your Account is asking for a payment, contacting support/Account manager who will amend this. At the top of the page, you will find your unique Web Ordering URL. Copy and share this link via social media, your website, or direct message. A view of the toast notification that appears when you hit the "Copy" button to copy the customized URL. This link allows customers to browse your menu, add items to their cart, and complete payments entirely online. Step 3: Personalize Your Welcome Message Use this section to set a custom greeting that customers see when they open your ordering link. A view of the the input field that allows you to enter a personalised welcome message. Locate the Configure Your Web Ordering Welcome Message section. Click the Settings (gear) icon. Enter your message in the text field. Click Update to save. Step 4: Set Delivery Range Control where you offer delivery services by defining your radius. A view of the delivery zones screen. Go to the Set Delivery Range section. Click Edit Range to manage your zones. On the next screen, click Create New Zone to define a specific delivery area and set it as your default. The Create new zone button opens to a new screen where you can define the delivery area on a map. A view of the screen that opens up when you hit the "Create new zone" button. Step 5: Web Ordering Status (Scheduling) Manage when your online shop is open or closed for orders. A calendar view of your scheduled open and closed days Navigate to Web Ordering Status. Set Dates: Enter a Start Date and a Stop Date. Set Status: Choose Open or Closed from the dropdown menu. Save: Click Save to apply the schedule. Calendar View: Review the calendar at the bottom of the section for a quick visual summary of your scheduled open and closed days. Next Steps: Set Your Own Delivery Charges Now that you’ve configured your Web Ordering settings — including your ordering link, welcome message, delivery zones, and opening schedule — the next step is defining how much you charge for delivery. Inside Kayana Partner Admin, delivery zones control where you deliver, while delivery charges determine how much customers pay at checkout. By setting your own delivery charges, you can: Set minimum delivery thresholds Protect your margins on smaller orders 👉 Continue with How to Set Your Own Delivery Charges to learn how to configure delivery pricing correctly and ensure your online orders remain profitable.