The challenge
As footfall increased, delivery orders surged, and new stores joined the franchise network, Plan Burrito needed a system to simplify operations and maintain speed during busy hours while ensuring freshness and accuracy across highly customisable orders.
With Kayana
Plan Burrito achieved faster service times, larger basket sizes through upsells, and digital-first ordering, scaling to 14+ locations on unified, scalable systems that support continued expansion.
The kit they run
The Kayana products behind the result
Results
What changed, in numbers
60-90s
Service times
Even during peak hours, shorter queues
12-20%
Increase in basket size
Driven by smart automated upsells
14+
Locations
Now operating across the UK
On site