On matchdays, thousands of fans move through the Racecourse Ground with the same goal at half-time: buy food and drinks quickly before play resumes. Traditional counter service struggled to keep pace — long queues formed, staff were under pressure, and orders were lost during the match's most commercially important window.
Using Kayana's end-to-end platform, the kiosks were fully connected to EPOS, card terminals and kitchen workflows, so orders placed on screen went straight to prep areas with no manual input. Fans browse, customise and pay in seconds; staff are freed to focus on fulfilment. Menus, pricing and promotions are managed centrally, giving the operations team full control without on-site complexity.
The Kayana products behind the result
What changed, in numbers
Increase during the half-time peak
Across three seasons of promotion
National League to the Championship
“The self-service kiosks completely changed how we handle our busiest moments. Fans order faster, queues move quicker, and our team can focus on delivering food efficiently.”