The challenge
As foot traffic increased across locations, long queues, order delays, and service bottlenecks risked compromising customer experience and operational efficiency.
With Kayana
Mother Hubbard's reduced wait times, improved accuracy through direct kitchen display integration, and lifted average order value from £12 to £13.60 via smart upselling, with 65% of customers adopting self-service ordering, all without compromising their brand identity.
The kit they run
The Kayana products behind the result
Results
What changed, in numbers
-45s
Faster service
Average per order during peak hours
1 in 1,000
Order accuracy
Only 1 in 1,000 self-service orders had issues
65%
Kiosk adoption
Customers now opt for self-service over the counter
On site