How to Add a Surcharge on Transactions in Kayana Partner Admin
Last updated Apr 28, 2026
Partner Admin access required. This guide can be completed by the partner directly, or by the internal Kayana team on their behalf.
Use this guide when a surcharge needs to be configured on transactions from Partner Admin. Surcharges can be set per order type, across multiple platforms, and can optionally be made opt-out for customers.
Steps
- Log in to Kayana Partner Admin using your credentials.
- From the left-hand sidebar on the dashboard, select Settings.
- From the grid of options, select Checkout Based Charges. This is where you manage additional charges applied at checkout across all order channels.
- On the Checkout Based Charges screen, fill in the following:
| Field | Description |
|---|---|
| Min Order Amount | Set a minimum order value that must be met before the surcharge applies. |
| Charge Name | Name of the surcharge as it will appear at checkout. |
| Charge Type | Select the type of charge. |
| Charge Value (%) | Enter the surcharge value as a percentage. |
| Order Type | Select the order type(s) this applies to: Delivery, Collection, Takeaway, or Dine In. |
- To add more than one surcharge, click Add New Charge and repeat the above for each additional charge.
- To allow customers to opt out of a surcharge, tick the Make Additional Charges Optional checkbox.
- Repeat the above for different platforms as needed.
- Click Save Changes at the bottom of the screen to save.
The surcharge is now configured and will apply at checkout for the selected order types and platforms.
Next Steps
Once your surcharge is configured, you may also want to set up delivery charges for your business. Head over to How to Set Your Own Delivery Charges to manage your delivery fees directly from Partner Admin.