How to Process a Refund Using Kayana EPOS

Overview

This guide explains how to process full or partial refunds using the Kayana EPOS system. Refunds can be issued from the Order History section of the EPOS once the transaction has been completed.

You will be required to enter your refund authentication key to authorize the refund before it is processed.

Steps to Process a Refund on EPOS

1. Open Order History

From the EPOS Home Screen:

1. Tap More from the bottom menu.
2. Select History.

This will open your Order History, where all completed transactions are displayed in a tabular list.

2. Locate the Order

Find the order you want to refund from the list and tap on it.

This will open the Order Details screen.

3. Initiate the Refund

On the Order Details page, tap the Refund button located at the bottom of the screen.

4. Enter the Refund Authentication Key

A pop-up titled Enter Authentication Key will appear.

1. Enter your refund authentication PIN.
2. Tap Enter to verify.

5. Select the Refund Type

After authentication, you will see options to choose the refund type:

• Full Refund – Refunds the entire order amount.
• Partial Refund – Refunds a specific amount of the order.

6. Enter the Refund Amount (For Partial Refunds)

If Partial Refund is selected:

1. A pop-up titled Amount to be Refunded will appear.
2. Enter the amount you want to refund.
3. Tap Enter to confirm.

7. Refund Confirmation

Once the refund is processed:

• You will be returned to the Order History screen.
• The order status will update accordingly:

Refunded – if a full refund was processed
Partial Refund – if a partial refund was issued

Summary

Refunds on Kayana EPOS are processed through the Order History section. After selecting the order, entering the authentication key, and choosing the refund type, the system processes the refund and updates the order status automatically.

Next Steps

If you are using a mobile card reader or handheld device, refunds can also be processed directly from the Kayana mPOS application. Follow our guide on how to Process a Refund Using Kayana mPOS.