How to Enable/Disable Customisation Mode on Kayana EPOS
Last updated Jun 3, 2025
Customisation Mode lets customers personalise their orders — for example, by adding special requests or choosing specific ingredients. It’s a great way to offer flexible, “build-your-own” item options right at checkout.
What Happens When It’s On
When Customisation Mode is enabled:
- A customisation screen appears when a customer selects an item.
- They can add notes, pick ingredients, or adjust options before adding the item to their basket.
This helps customers get exactly what they want, and reduces mistakes during order preparation.
How to Manage This Setting
Only authorised team members can turn this feature on or off. If you’d like to make a change:
- Contact your system administrator or support team.
- The update will take effect immediately once it’s applied.
Need Help?
If you’re not sure whether Customisation Mode should be on or off for your business, or you’d like help making the change, please contact Kayana Support — we’ll take care of it for you.