Kayana KDS Troubleshooting Guide: Common Issues and FAQs
Last updated Feb 6, 2026
Kayana KDS (Telpo TPS680) – Troubleshooting & FAQs
This guide helps you resolve common issues with your Kayana Kitchen Display System (KDS) before contacting Kayana Support.
Follow the steps below if the device, app, or orders are not working as expected.
Device Issues
KDS Will Not Power On
Possible causes
- Power cable not connected
- Wall socket switched off
- Faulty power connection
What to do
- Confirm the power cable is securely connected to the device
- Check the wall socket is switched on
- Try a different power socket if available
- Press and hold the Power button again
If the screen remains blank, contact Kayana Support.
Order Issues
Orders Are Not Appearing on KDS
If orders are not reaching the kitchen screen:
What to check
- Ensure the KDS is connected to the internet (Ethernet recommended)
- Restart both the KDS and EPOS/Kiosk
If orders still do not appear, contact Kayana Support.
Orders Are Delayed or Updating Slowly
Possible causes
- Weak or unstable internet connection
- Temporary network congestion
What to do
- Check Ethernet cable connection
- Restart the router if required
- Avoid using Wi-Fi if possible
- Restart the KDS
Printer Issues (If Connected)
Printer Not Printing from KDS
What to check
- Printer is powered on
- Printer is connected in System & Connectivity
- Paper is loaded correctly
- No error lights are showing
What to do
- Restart the printer
- Reconnect the printer cable
- Restart the KDS device
Printer Shows as Disconnected
What to do
- Open Settings → System & Connectivity
- Check printer status
- Reconnect cables if loose
- Tap Restart to refresh connections
Network & Connectivity Issues
KDS Keeps Going Offline
Possible causes
- Unstable internet
- Loose Ethernet cable
- Wi-Fi interference
What to do
- Check the Ethernet cable is secure
- Restart your router
- Restart the KDS
- Switch from Wi-Fi to Ethernet if possible
Update Not Applying
What to do
- Open Settings → System & Connectivity
- Tap Update
- Restart the device after updating
- Allow the system to reload fully
Notification Issues
No Order Alerts or Sounds
What to check
- Notifications are enabled
- Volume is turned up
- Sound is selected
What to do
- Open Settings → Notifications
- Enable notification toggle
- Increase volume
- Select a ringtone
You can also access notification settings from the landing screen shortcut.
Display Issues
Orders Are Hard to Read
What to do
- Open Settings → Display Settings
- Adjust display preferences
- Increase font size if required
Frequently Asked Questions (FAQs)
Can I Use Wi-Fi Instead of Ethernet?
Yes, but Ethernet is strongly recommended. Wi-Fi may cause delays or missed orders.
Does the KDS Process Payments?
No. The KDS only displays orders. Payments are handled on EPOS or kiosks.
Do I Need to Refresh the Screen Manually?
No. The KDS updates orders automatically in real time.
How Do I Know If the KDS Is Connected Properly?
- Orders appear on the screen
- No connection errors are shown
- System & Connectivity shows connected devices
What Should I Do If the Device Freezes?
- Restart the KDS using the Power button
- Allow the system to reload
- If freezing continues, contact Support
When to Contact Kayana Support
Contact Kayana Support if:
- The device will not power on
- The app does not load after restarting
- Orders are not appearing after troubleshooting
- Connectivity issues continue
- System updates fail
- Printer problems persist
Contact Details
Email: support@kayana.co.uk
Phone: +44 20 7046 0060
Next Steps
Set Up Your KDS Correctly
If you have not yet installed your device or recently changed its location, follow the Kayana KDS Hardware Setup Guide to ensure your screen, power supply, and network connections are configured correctly.
Learn How to Use the KDS App
To better understand how to view orders, manage settings, and customise your display, refer to the “Navigating the Kayana Application on KDS” guide for step-by-step instructions on daily operation.