How to Process a Refund from the Partner Tablet

You can process full or partial refunds directly from the Partner Tablet using the order history section.

Steps to Process a Refund

1. From the Partner Tablet dashboard, select History from the left-hand sidebar.
2. The Order History screen will open, displaying a list of past orders.
3. Locate and select the order for which you want to process a refund.
4. On the Order Details screen, tap the Refund button.
5. A pop-up will appear asking you to enter the Refund PIN.
6. Enter the Refund PIN and tap Enter.
7. You will now see a pop-up asking you to choose between:
• Full Refund
• Partial Refund

Full Refund

If you select Full Refund, the entire order amount will be refunded immediately.

Partial Refund

If you select Partial Refund:

1. A new screen will appear prompting you to enter the refund amount.
2. Enter the amount you wish to refund.
3. Tap Enter to confirm.

The refund will be processed successfully.

Tracking the Refund Status

Once the refund is completed, you can track the status of the order on the History screen, where the order will display its updated refund status.

Next Step

If you are using a Kayana EPOS terminal, you can also process refunds directly from the EPOS device.

For detailed instructions, refer to the guide on How to Process a Refund on Kayana EPOS.