How to Create and Add New Ticket Types for Events on Kayana Tickets

Overview

This guide explains how to create and add new ticket types for an event on Kayana Tickets via Kayana Partner Admin. Ticket types allow you to offer different pricing tiers (e.g. Adults, VIP, Early Bird, Student) and configure specific restrictions, customer data collection, and age requirements for each ticket tier. How to Access Ticket Management Step 1. Log in to Kayana Partner Admin using your credentials.

Step 2. From the left-hand sidebar, select Kayana Ticketing.

Step 3. Click All Events. You will arrive at the All Events page, which displays a list of all your events. Step 4. Locate the event for which you wish to create a new ticket type. Step 5. Click the Manage Tickets button next to the event. You will arrive at the All Tickets view, which displays all existing ticket types for this event. How to Add a New Ticket Type

Step 6. Click the Add Ticket Type button. The Add a new ticket type modal will open.

Step 7. Fill in the required details: Ticket Name (required) Enter a name for this ticket type (e.g. "Adults Ticket", "VIP Ticket", "Early Bird", "Student Ticket"). Sort Order (required) Enter the sorting order for this ticket type. This determines the order in which the ticket type will appear on the event booking page. Lower numbers appear first. Ticket Price (required) Enter the price for this ticket type in GBP (£). To create a free ticket, tick the Free ticket checkbox. When this is checked, the price field will be disabled and the ticket will be free. Quantity (required) Enter the number of tickets available for this ticket type. To set unlimited tickets, tick the Unlimited checkbox. Optional Settings Enable Free Ticket Options Tick this checkbox if you want to enable specific free ticket conditions or eligibility rules. Discount on Ticket Tick this checkbox if this ticket type should have a discount applied. Customer Details Collection Tick this section to collect additional information from customers during checkout. You can select which fields to collect by ticking the relevant checkboxes:

• First Name
• Last Name
• Email Address
• Phone Number
• Date of Birth
• Gender
• Address

Only the fields you select will be shown to customers at checkout. Age Restriction (Optional) If you want to restrict this ticket type to a specific age range, fill in the following fields: Minimum Age Enter the minimum age required to purchase this ticket type. Maximum Age Enter the maximum age allowed to purchase this ticket type. Leave these fields blank if there are no age restrictions. Ticket Restriction (Optional) Maximum Ticket Enter the maximum number of this ticket type a customer can purchase in a single order. This limits how many tickets of this type one customer can buy at once. Leave this field blank if there is no purchase limit per customer. Save the Ticket Type Step 8. Once all required fields are filled in, click the Add Ticket Type button at the bottom of the modal. The ticket type will be created and the modal will close. You will see the newly created ticket type in the tabular view on the All Tickets page.

Next Steps

Before adding ticket types, you must first create an event. To learn how to create and manage events on Kayana Tickets, refer to the Guide to Creating and Managing Events on Kayana Tickets guide.