How Age Verification Works on the Kayana Self-Service Kiosk
Last updated Jun 29, 2026
Overview
This guide explains how the age verification feature works on the Kayana Self-Service Kiosk. When a customer adds an age-restricted item to their order on the kiosk, an age verification pop-up appears requiring staff authorisation before the purchase can proceed. Staff can approve the verification directly from the Kayana Employee App using one of two methods.
What the Customer Sees on the Kiosk
When a customer adds an age-restricted item to their order on the Kayana Self-Service Kiosk, the following pop-up appears on the kiosk screen:
Staff Authorisation Required Your order contains age-restricted items. Please ask a staff member to open the Kayana Employee App and approve this purchase. Order Number: #123456 [6-digit code field] [ Submit ] button Number keypad Cancel button The customer cannot proceed with the order until a staff member approves the age verification. The customer either waits for staff to approve directly on the Employee App (Method 1) or receives a 6-digit code from staff to enter on the kiosk (Method 2).
What the Employee Sees on the Employee App
At the same time the pop-up appears on the kiosk, a corresponding notification is sent to the Kayana Employee App: Age Verification Required Age verification required for order #123456 [ OK ] button The employee taps OK to proceed to the Age Verification screen.
How Staff Approve Age Verification
There are two methods for staff to approve age verification on the Kayana Employee App.
Method 1 — Direct Approval on the Employee App Step 1. The employee receives the age verification notification on the Kayana Employee App and taps OK.
Step 2. The employee is taken to the Age Verification screen. Step 3. The employee taps the Verify Age button. Step 4. Two options appear:
- Accept — the employee confirms the customer is of legal age and approves the purchase
- Reject — the employee declines the purchase
Step 5. The employee taps Accept. The age verification pop-up on the kiosk disappears automatically and the customer can continue with their purchase.
Method 2 — TOTP Code (Staff Verification Code)
This method allows the employee to generate a 6-digit code and give it to the customer to enter on the kiosk themselves. Step 1. The employee receives the age verification notification on the Kayana Employee App and taps OK. Step 2. The employee is taken to the Age Verification screen. Step 3. At the bottom of the Age Verification screen, the employee taps the TOTP Code button.
Step 4. An auto-generated 6-digit staff verification code appears on the Employee App. Step 5. The employee verbally gives this 6-digit code to the customer. Step 6. The customer enters the 6-digit code into the code field on the kiosk pop-up using the number keypad and taps Submit. The age verification is approved and the customer can continue with their purchase.
Summary — Two Methods at a Glance
| Method | Who Takes Action | How It Works |
| Method 1 — Direct Approval | Employee approves on Employee App | Employee taps Verify Age → Accept on Employee App. Pop-up clears automatically on kiosk. |
| Method 2 — TOTP Code | Employee gives code to customer | Employee taps TOTP Code → shares 6-digit code with customer → customer enters code on kiosk → Submit. |
Next Steps
To configure which menu items require age verification on the kiosk, refer to the How to Add Menu Items Within Categories in Kayana Partner Admin guide and enable the Age Restrictions toggle on the relevant items.