The challenge
The Athenia wanted to reduce front-of-house staffing costs at BOXPARK Wembley without slowing service or compromising the customer experience during busy periods.
With Kayana
Since introducing Kayana kiosks, The Athenia has completely removed the need for front-of-house staff during weekdays. Customers quickly adapted to self-service and actually prefer the speed and convenience. It has delivered significant cost savings while keeping ordering smooth and reliable; at weekends they simply add one staff member alongside the kiosks to support peak demand.
The kit they run
The Kayana products behind the result
Results
What changed, in numbers
100%
Self-service weekdays
No front-of-house staff needed midweek
1
Staff at weekends
Added only to support peak demand
↓ Costs
Significant savings
Without compromising the experience
★★★★★
“Since introducing Kayana kiosks at our BOXPARK Wembley site, we've completely removed the need for front-of-house staff during weekdays. Customers have quickly adapted to self-service and actually prefer the speed and convenience it brings. This has delivered significant cost savings while maintaining a smooth, reliable ordering experience. At weekends, we simply add one staff member alongside the kiosks to support peak demand.”
A
The Athenia
BOXPARK Wembley
On site