How to Change My Bank Payout Details

This guide explains how to Change Bank Payout Details securely and accurately within Kayana to ensure uninterrupted settlements.

To change bank payout details, please email your updated banking information to: payments@kayana.co.uk

We will update your bank details within 48 hours.

You will need one of the following documents or pictures to carry out the change:

• Bank Statement
• Deposit Ticket
• Screenshot of the online banking form
• Official Email or letter from the bank

Bank Statement Requirements to Change Bank Payout Details:

• The account holder’s name on the document must match the legal business or trading name of your company.
• Visible account number or IBAN.
• The date on the document is no older than 12 months.
• Shows the country where the bank account is located (for banks in the EU, the country is included in the IBAN).
• Must be an official bank document that shows the bank logo, the bank name, or a bank-specific font.

Deposit Ticket Requirements to Change Bank Payout Details:

• The account holder’s name on the document must match your company’s legal business or trading name.
• Visible account number or IBAN.
• The date on the document is no older than 12 months.
• The IBAN includes the country where the bank account is located for banks in the EU.
• Must be an official bank document that shows the bank logo, the bank name, or a bank-specific font.
• Must have a bank stamp or bank signature.

Screenshot of the Online Banking Environment Requirements:

• The account holder’s name on the document must match the legal business or trading name of your company.
• Visible account number or IBAN.
• The date on the document is no older than 12 months.
• Shows the country where the bank account is located (for banks in the EU, the country is included in the IBAN).
• Must be an official bank document that shows the bank logo, the bank name, or a bank-specific font.

Official Email or Letter from the Bank Requirements:

• The account holder’s name on the document must match the legal business or trading name of your company.
• Visible account number or IBAN.
• The date on the document is no older than 12 months.
• Shows the country where the bank account is located (for banks in the EU, the country is included in the IBAN).
• Must be an official bank document that shows the bank logo, the bank name, or a bank-specific font.
• Must have a bank stamp or bank signature.