Guide to Setting Up Deliveroo Integration for Your Business via Partner Admin

Overview

Deliveroo is an online food delivery marketplace that allows restaurants to receive and fulfil orders placed by customers through the Deliveroo platform.

To integrate Deliveroo with Kayana, the business must first be onboarded through Deliveroo's Partner Hub, after which the Deliveroo plugin can be enabled from Partner Admin.

Step 1: Deliveroo Onboarding (Handled by Kayana CSR Team)

Before enabling the integration in Partner Admin, the restaurant must first be onboarded on the Deliveroo platform.

1. Partner Requests Deliveroo Integration

The business contacts the Kayana Customer Support/CSR team requesting Deliveroo integration.

2. Verify Partner Hub Account

The restaurant must have an active Deliveroo Partner Hub account.

If the account does not exist, it must be created before proceeding.

3. CSR Logs in to Deliveroo Platform

The Kayana CSR team logs into the Deliveroo onboarding platform.

4. Submit Site Activation Request

The CSR fills out the Site Activation Request Form by preparing and submitting a CSV file containing the required business details.

The CSV file typically includes the following information:

• Site name and restaurant details
• Deliveroo ID
• POS Location ID (Property ID)
• Brand name
• Restaurant email address

Once the CSV file with the required details is prepared, it is submitted through the Site Activation Request process.

5. Submit the Activation Request

After entering the required information, the CSR clicks Send.

The onboarding request is then submitted to Deliveroo.

6. Deliveroo Creates the Ordering Site

Once onboarding is successful:

• Deliveroo creates an ordering page for the business.
• Orders can be placed through this Deliveroo ordering platform.
• The partner can share the Deliveroo page with customers.

Step 2: Enable Deliveroo Plugin in Partner Admin

After the Deliveroo site is created, the partner must enable the integration in Partner Admin.

1. Log in to Partner Admin

Log in using your Partner Admin credentials. Link: https://partners.kayana.co.uk/

2. Open Settings

From the left-hand sidebar, select Settings.

3. Go to Plugins

Click Plugins.

4. Subscribe to Deliveroo

Locate the Deliveroo plugin card.

Click Subscribe.

Complete the checkout process and payment.

5. Enable the Deliveroo Toggle

After subscription is complete, enable the Deliveroo toggle button to activate the integration.

Step 3: Enable Deliveroo for Menu Items

Once the plugin is activated, Deliveroo must be enabled for specific items.

1. Go to Product Management

From the left-hand sidebar, select Product Management.

2. Open Item Management

Click Item Management.

3. Sync Deliveroo

Return to the Item Management screen.

Enable the Master "Sync Deliveroo" toggle to finalise the configuration.

This syncs your selected menu items with Deliveroo.

4. Select an Item

Locate the item you want to enable Deliveroo for.

Click the Edit action.

5. Enable Deliveroo for the Item

Scroll down and find the Deliveroo toggle.

Switch it ON.

6. Repeat for Other Items

Enable Deliveroo for all items you want to make available on Deliveroo.

Result

Once the sync is complete:

• Selected items will be available on the Deliveroo platform.
• Orders placed on Deliveroo will be received and processed through Kayana.

Next Steps

If your business manages marketplace orders through UrbanPiper, you may also need to configure the UrbanPiper integration to ensure Deliveroo orders are properly routed and synced.

Refer to the UrbanPiper Integration with Kayana guide for the setup steps.