How to Enable Gift Aid for Charities on Kayana via Partner admin

Gift Aid can only be enabled for businesses that have been onboarded as a charity on Kayana. If the business has not been onboarded as a charity, this feature will not be available.

Steps

1. Log in to Kayana Partner Admin using your credentials.
2. From the left-hand sidebar, select Settings.
3. Open General.
4. Scroll down to find the Gift Aid toggle switch.
5. Switch the Gift Aid toggle on to enable Gift Aid donations for this business.

Once enabled, a Gift Aid checkbox will appear at checkout across all platforms.

What Happens at Checkout After Gift Aid Is Enabled

Once Gift Aid is enabled, the following flow applies at checkout:

1. The customer reaches checkout. The system displays a Gift Aid checkbox (or pop-up) if Gift Aid has been enabled by the business.
2. If the customer selects the Gift Aid checkbox:
• A pop-up appears collecting the following information from the customer:
• Name
• Address
• Phone Number
• Email address
• This information is saved to the database.
3. If the customer does not select the Gift Aid checkbox:
• The customer continues with the normal checkout flow. No additional information is collected.

Next Steps

Now that Gift Aid is enabled for your business, you may also want to review your VAT and checkout charge settings. Head over to Adding VAT and Checkout Charges to configure VAT rates and any additional charges applied at checkout.