Take orders on WhatsApp. Anywhere you serve.
The WhatsApp ordering system for restaurants, retail, hotels and stadiums.
Kayana WhatsApp Ordering (AskKay) lets customers order and pay inside a business’s own WhatsApp chat, with an AI order taker, and sends paid orders straight to the Kayana EPOS or the owner’s phone.
Restaurants, shops, hotels, stadiums, gyms, airports. Takeaway, collection, delivery and in-store — all on the WhatsApp Business API your customers already use.
- No app for customers
- Menu built with AI
- Synced with your EPOS
From sign-up to first order. In a few steps.
- 01
Sign up
Create your Kayana account with your business name and email.
- 02
Upload your menu with AI
Drop in a photo, PDF or link. AI turns it into items, prices and options you can review and edit.
- 03
Activate and pick your number
Switch on WhatsApp ordering and choose the number customers will message.
- 04
Set your order taker’s personality
Man or woman, quick or detailed, friendly or formal. It should sound like your brand.
- 05
Download your QR code
One scan opens a chat with your business. Print it or share it anywhere.
- 06
Start advertising
Tables, windows, receipts, flyers, socials, Google profile. Put it wherever your customers look.
- 01
Sign in
Use your existing Kayana login. Your menu, prices and stock are already there.
- 02
Enable WhatsApp ordering
Switch it on, pick your number and set your order taker’s personality.
- 03
Share your QR code
Download it, put it up and orders start landing on your EPOS.
Sounds like you. Never has a day off.
Choose how your order taker talks to customers. Try it.
One chat. Four ways to order.
Takeaway
Order ahead from the queue or the street. Pick up and go.
Collection
Customers choose a time slot and get a message when it’s ready.
Delivery
Deliver yourself, or we send a courier.
In-store
Scan at the table, seat, room or counter. Order without waiting for staff.
If it can be ordered, it can be ordered on WhatsApp.
Airports & stations
Order from the gate. Collect before boarding.
Gyms & leisure
Post-workout shake waiting at the front desk.
Festivals & events
Food, drinks and merch from anywhere on site.
Offices, campuses & hospitals
Staff canteens and visitor cafés without the rush.
Cinemas & theatres
Interval drinks ready when the curtain drops.
Golf & members’ clubs
Order at the 9th, collect at the turn.
Beach clubs & marinas
Sunbed 14, two cocktails. Delivered.
Forecourts & car washes
Coffee and snacks brought out while you wait.
Charities & fundraising
Raffle tickets, event meals and merch by message.
Don’t see yours?
Tell us where you take ordersMeet customers where they already are.
No app to download
No sign-up, no password, no install. If they have WhatsApp, they can order.
Synced with your EPOS
One menu, one set of prices. Change it once and WhatsApp Ordering updates automatically.
Your customers, your chat
Orders come through your own number. Keep the relationship and bring them back.
Trusted by 1,000+ businesses worldwide
Commission-free. From 1.25% + 10p.
No marketplace commission. No monthly fee. No app. Just a payment processing rate of 1.25% + 10p per transaction on UK cards (2.75% + 20p for other cards). EPOS integration pack: £300 one-off.
| Platform | Commission / fee | Cost on £20 order |
|---|---|---|
| Just Eat | 23% | £4.60 |
| Deliveroo | 25%+ | £5.00+ |
| Uber Eats | 30% | £6.00 |
| Kayana WhatsApp Ordering | 1.25% + 10p | 35p |
Delivery-platform rates are illustrative and vary by contract. Kayana rate applies to UK debit/credit cards. Online card rate: 2.75% + 20p.
Join the WhatsApp Ordering pilot.
Be among the first to take WhatsApp food orders. No marketplace commission — just 1.25% + 10p per transaction.
- Setup in under an hour
- AI menu builder included
- Full EPOS sync from day one
- Cancel any time
WhatsApp ordering, answered.
How much does WhatsApp Ordering cost?
WhatsApp Ordering is free to use. There is no setup fee and no monthly licence. Orders come through on your existing Kayana plan — the only cost is Kayana's payment processing rate: 1.25% + 10p per transaction in the UK (2.75% + 20p for online orders). No marketplace commission, no cover charge.
Is it commission-free?
Yes. Unlike delivery platforms that charge 15–30% per order, Kayana WhatsApp Ordering takes no marketplace commission. You keep the full order value minus Kayana's 1.25% + 10p payment processing fee.
Does it use the WhatsApp Business API?
Yes. Kayana WhatsApp Ordering runs on the official WhatsApp Business API, so messages arrive reliably, your number is verified, and you can use the number your business already has.
How do customers pay?
Inside the chat. Once the AI order taker confirms the basket it sends a pay link. Customers pay by Apple Pay, Google Pay or card without leaving WhatsApp.
Is the order taker an AI?
Yes. An AI reads the customer's message in plain English, builds an itemised basket, suggests the relevant add-on, and sends a payment link — automatically, on every order.
Does it sync with my EPOS?
Yes. Your Kayana EPOS menu, prices and availability sync automatically. Change anything once and WhatsApp Ordering updates instantly — no double entry.
Which countries is it available in?
WhatsApp Ordering is available in the UK, Ireland, Spain, the Netherlands, USA, Canada and Australia.
Do my customers need to download an app?
No. They order inside WhatsApp, which they already have. They scan your QR code or message your number.
I already use Kayana. What do I need to do?
Sign in, enable WhatsApp ordering, choose your number and persona, then download your QR code. Your existing menu is used automatically.
How do I get my menu in?
Upload it and AI builds it for you: items, prices and options. Review it, edit anything, then publish.
Which order types are supported?
Takeaway, collection, delivery and in-store, including table, seat and room ordering.
Can I change how the order taker talks?
Yes. Choose a persona, quick or detailed ordering, and the tone that fits your brand. Change it any time.
What do we need to receive orders?
Whatever you already run. Orders arrive on Kayana EPOS, and on a partner tablet if you would rather have a dedicated device for them — it works on both.
What kind of businesses can use it?
Any business that takes orders: restaurants, retail, hotels, stadiums, gyms, airports, events and more.
Your next order is one message away.
Take orders on WhatsApp, in the app your customers already have.