How to Create Free Tickets in Kayana Tickets via Partner Admin

Overview

This guide explains how to create free tickets for an event on Kayana Tickets via Kayana Partner Admin. Free tickets allow you to offer complimentary entry to your event without requiring customers to pay. You can also configure promotional free tickets (e.g. "Buy 1, Get 1 Free"), collect customer information, set age restrictions, and limit the quantity of free tickets available. How to Access Ticket Management Step 1. Log in to Kayana Partner Admin using your credentials. Partner Admin Login: https://partners.kayana.co.uk/ Step 2. From the left-hand sidebar, select Kayana Ticketing. Step 3. Click All Events. You will arrive at the All Events page, which displays a list of all your events. Step 4. Locate the event for which you wish to create a free ticket. Step 5. Click the Manage Tickets button next to the event. You will arrive at the All Tickets view, which displays all existing ticket types for this event.

How to Create a Free Ticket Step 6. Click the Add Ticket Type button. The Add a new ticket type modal will open. Step 7. Fill in the required details: Ticket Name (required) Enter a name for this free ticket type (e.g. "Complimentary Ticket", "Free Entry", "Guest Pass", "Under 12 Free"). Sort Order (required) Enter the sorting order for this ticket type. This determines the order in which the free ticket appears on the event booking page. Lower numbers appear first. Optional Settings for Free Tickets Enable Free Ticket Options Tick the Enable Free Ticket Options checkbox if you want to offer promotional free tickets with paid ticket purchases (e.g. "Buy 1, Get 1 Free"). When you tick this checkbox, a field will appear below (Maximum Complimentary Ticket) where you can enter the number of free tickets that will be given with one paid ticket purchase. Examples:

• Enter 1 — customers who purchase one paid ticket will receive one free ticket (Buy 1, Get 1 Free)
• Enter 2 — customers who purchase one paid ticket will receive two free tickets (Buy 1, Get 2 Free)

Next Steps

To create paid ticket types with different pricing tiers for your event, refer to the How to Create and Add New Ticket Types for Events on Kayana Tickets guide.