What to Do If Your Card Reader Attached to the Kiosk Is Not Working

If your card reader isn't functioning correctly on the Kayana self-service kiosk, here are a few key components to check and specific troubleshooting steps to follow to get it back up and running.

Essential Components for Card Reader Functionality

Before diving into deep troubleshooting, ensure the reader meets these three basic requirements:

• Internet – The reader requires a stable and active internet connection (via Ethernet or Wi-Fi) to communicate with payment processors.
• Power – Check that if the reader is powered on. Verify that the charging cable is securely plugged in and that the device is actually powered on.
• Store Configuration – Your store should be properly configured within the Kayana system.

You can often identify the exact problem by checking the screen on the card reader. Look for error codes or icons that might indicate where the failure is occurring.

Troubleshooting

If you have verified the basics and the issue persists, the problem may require a more technical fix.

• Visit the Adyen Troubleshooting Guide

This guide provides step-by-step instructions to effectively diagnose and resolve common card reader issues.

By carefully following these steps, most hardware and software issues with the kiosk card reader can be identified and resolved in just a few minutes, minimising downtime for your customers.