Setting Up Your Kayana 24″ & 32″ Self-Service Kiosk (SSK)

This guide walks you through everything you need to know to get your Kayana Self-Service Kiosk up and running — from what’s included in the box to powering on, accepting payments, and replacing the printer roll.

The steps below apply to both 24-inch and 32-inch Kayana Self-Service Kiosks.

What’s in the Box

Each Kayana Self-Service Kiosk pack includes:

• Kayana Self-Service Kiosk (24″ or 32″ screen)
• Built-in receipt printer
• Built-in QR code scanner
• Card terminal
• Printer cleaning brush
• Printer keys
• Power cable

Before setup, ensure all items are present.

What You Need Before Installation

Your kiosk requires the following to operate:

• Power connection
• Wired Ethernet connection

⚠️ The kiosk supports Wi-Fi, but a wired Ethernet connection is strongly recommended, as Wi-Fi can be unstable in busy environments.

Before installation day, ensure:

• A power socket is available at the kiosk location
• An Ethernet point is available at the same location

Getting Started & Account Setup

1. Once the Kayana app is installed, the Kayana team will usually reach out to you.
2. If you need assistance, email support@kayana.co.uk.
3. Register your business on our Partners Platform
4. After signing up, click the red box in the top-left corner to begin onboarding.
5. Your account will be reviewed and activated.
6. Once activated, your kiosk installation will be scheduled — typically within 7 days.

Installation Day

On installation day:

• A Kayana installer will confirm kiosk placement with you
• Installation and system checks usually take around 3 hours (depending on the number of kiosks)
• The installer will:
• Complete all physical setup
• Run test orders
• Ensure orders push correctly to:
• EPOS
• Order printers
• Kitchen Display Screens (if applicable)
• Walk you through kiosk usage and FAQs

Once testing is complete, your kiosk is ready for live use.

Switching On for First Use

1. Ensure the Ethernet cable is connected
2. Ensure the power cable is connected
3. Switch the kiosk power switch to ON
4. The screen will turn on and begin loading

Starting Self-Service Mode

• Once powered on, the kiosk will complete its startup process
• The Kayana Self-Service app launches automatically
• If it does not auto-launch, tap the app icon manually
• Your menu will load automatically
• Check the card terminal — it should display a cloud icon, confirming connectivity

Your kiosk is now ready for customers to place orders.

Connecting the Card Reader

Step-by-Step: Pairing the Reader

1. Attach the reader
   Plug the card reader into the kiosk using the USB cable
   ⚠️ Use the white-coloured USB port only
2. Power on the reader
   Press the power button until the screen lights up
3. Allow location permissions
   When prompted, allow location access — this is required for pairing
4. Wait for pairing
   A “Setup” pop-up will appear
   Discovery may take 5–6 seconds
5. Confirm connection
   Once paired:
• The disconnected icon disappears
• The reader is ready to accept payments

(Optional) You can confirm the connection via the kiosk’s secret settings screen.

Replacing the Printer Roll & Printer Troubleshooting

If the printer beeps or flashes red, it requires attention.

Replacing the Receipt Paper

1. Use the printer key from your startup pack
2. Insert the key into the round hole and turn to the right
3. The front panel will open
4. Replace the paper roll:
• Ensure paper feeds from the correct direction
• If the receipts print blank, turn the roll around

Cleaning the Printer (If Needed)

• If the red light continues flashing:
• Use the provided printer brush
• Gently clean between the blades
  ⚠️ Do not touch the blades — they are sharp

You’re Ready to Go

Once setup is complete, your Kayana Self-Service Kiosk allows customers to:

• Browse your menu independently
• Place orders quickly
• Pay securely by card
• Send orders directly to EPOS, printers, and kitchen screens

This helps reduce queues, speed up service, and improve order accuracy.

Next Steps

Next step: If you’re using EPOS Now tills, you can integrate your Kayana Self-Service Kiosk so that kiosk orders are sent directly to your EPOS Now system by following How to Integrate a Kayana Self-Service Kiosk with EPOS Now Tills.