How to Get Onboarded to the Kayana Business App

Getting started with Kayana is quick, simple, and designed to get your business up and running in minutes. This article will guide you through the complete onboarding process — from account creation to selecting your business services. Follow these steps to set up your Kayana Business App successfully.

Create Your Kayana Account

To begin, download and open the Kayana Business App.

• Tap “Create Account”
• Enter your Contact Name, Phone Number, Email Address, and Password
• Confirm your password
• Agree to the terms and conditions by checking the box
• Tap “Continue” to proceed

Select Your Business Type

Next, you’ll be asked to specify what kind of business you run.

• Choose from options like Restaurant, Hotel, Cafeteria, Bakery, Cinema, Franchise, and more
• Select the option that best describes your operation
• Tap “Next” to continue

Enter Your Annual Revenue

Provide an estimate of your business’s annual revenue.

• Options include ranges such as 100K, 100–200K, 200–500K, and so on up to 3M+
• This helps Kayana personalize your setup experience
• Tap “Next” after making your selection

Choose Your Order Processing Services

Select the order processing solutions you want to use.

• Options include KIOSK, QR Order, EPOS, MPOS, Web Order, and Business App
• You can select one or multiple options based on your operations
• Tap “Next” to proceed

Choose Your Order Fulfilment System

Next, pick how you want to manage your order fulfilment.

• Options are Kitchen Display System (KDS), Custom Display System, or None
• KDS is ideal for restaurants and fast-paced service environments
• After choosing, tap “Next”

Select Your Payment Processing Methods

You’ll now choose the payment options you’d like to offer your customers.

• Available choices are Pay by Link, MPOS, Tap to Pay on iPhone, Card Terminal, or None
• Select the payment methods that best suit your business
• Tap “Complete” to finish your service selections

Enter Business Information

To finalize setup, fill in your company details.

• Choose Business Account or Personal Account under Payment Setup
• Fill in your Company Name, Phone Number, and Email Address
• Enter your Business Address, including Street, City, Postal Code, and Country
• Tap “Save and Continue”

Define Your Organisation Structure

Specify the type of legal entity your business operates under:

• Choose from options like Private Ltd., Gov Organisation, Partnership, Non-Profit, etc.
• Enter your Company Registration Number
• Tap “Save and Continue”

Provide Personal Details for Verification

Fill out your personal KYC (Know Your Customer) details:

• Enter your First Name, Last Name, Date of Birth, and Email
• Tap “Save and Continue”

Complete Your KYC (Know Your Customer)

To comply with financial regulations, complete your KYC verification via Kayana’s payment provider (e.g., Adyen):

• Tap “Continue to KYC” when prompted
• Fill in Business Details, Decision Makers, Bank Account Information, and sign the Services Agreement
• You can choose to Set Up Later, but completing this step ensures smooth and uninterrupted payment operations

You’re All Set!

Once you’ve completed the onboarding process, you’ll be directed to your Kayana dashboard where you can manage payments, orders, and reports in one place.

If you need help at any point, feel free to reach out to Kayana Support at info@kayana.co.uk or via the Partners Login on the Kayana website.