How to Refund an Order on Your Kayana EPOS
Last updated Jun 2, 2025
You can issue a full or partial refund for an order directly through your EPOS. Here’s how to do it:
Step 1: Open Order History
- From the home screen, tap More in the bottom menu.
- Select History to view past orders.
Step 2: Find the Order
- Use the search bar or filters to locate the order.
- You can locate the order by order number, customer name, or other details.
Step 3: Open Order Details
- Tap the order from the list to open its details screen.
Step 4: Select Refund
- On the order details screen, tap the Refund button.
Step 5: Enter Refund PIN
- A prompt will appear asking for your Refund PIN.
- Enter the PIN to authorise the refund.
Step 6: Choose Refund Type
- Select one of the following options:
- Full Refund → refund the entire order amount.
- Partial Refund → refund specific items or a set amount.
Step 7: Confirm the Refund
- Review the refund details carefully.
- Tap Confirm to complete the refund.
Note: Whenever possible, the refund will be applied back to the customer’s original payment method. And that's how you refund an order on your EPOS — your order history will update accordingly.