Kayana Opens New China Office: Bringing 24/7 Global Support to Partners Worldwide
We’re thrilled to announce that Kayana kicked off 2026 with a milestone moment: the grand opening of our new office in China on New Year’s Day. This strategic expansion marks a significant step forward in our mission to empower local businesses worldwide with cutting-edge self-service kiosks and EPOS solutions.
A Truly Global Network
With our China office now operational, Kayana’s presence spans three continents with strategically positioned hubs in London, Dubai, and now China. This isn’t just about adding another pin to the map; it’s about creating a follow-the-sun support model that ensures our partners receive expert assistance whenever they need it, regardless of time zone.
Whether you’re launching a new kiosk location in Manchester, troubleshooting an EPOS issue in Abu Dhabi, or scaling your business in Shanghai, our expanded global footprint means you’ll always have a Kayana team member ready to help. No more waiting until morning for critical support. No more barriers between you and the solutions you need.
Why China, Why Now
China represents one of the world’s most dynamic markets for retail innovation and digital commerce. Local businesses across the region are embracing technology to streamline operations, reduce costs, and deliver exceptional customer experiences.
Our new office positions us at the heart of this transformation, allowing us to better understand regional needs, build stronger partnerships, and deliver solutions that truly resonate with local businesses.
Our new China office positions us at the epicentre of this transformation, enabling us to:
- Build deeper partnerships with businesses across China and neighbouring markets
- Serve the Asia-Pacific market with dedicated, localised support
- Bridge the time zone gap that has historically challenged businesses in the region
- Tap into local innovation and bring cutting-edge solutions to our global network
This local presence also supports a more connected technology infrastructure, as explained in how Kayana brings ordering, payments, hardware and reporting into one ecosystem.
One Platform, Unlimited Potential
At Kayana, we’ve always believed that business inefficiencies shouldn’t hold entrepreneurs back. That’s why we’ve built a unified platform that combines self-service kiosks and EPOS solutions into a single, powerful ecosystem.
Whether you’re managing one location or a hundred, our technology adapts to your needs while our global team ensures you’re never navigating challenges alone.
Our China office reinforces this commitment. With experts on the ground in three time zones, we can roll out updates seamlessly, provide real-time troubleshooting, and share best practices from successful implementations around the world.
When a partner in Dubai discovers a workflow that boosts efficiency, our teams in London and China can help other businesses implement similar strategies tailored to their local context.
Businesses can also explore whether they need separate tools for different functions in EPOS, kiosks, KDS and payments.
Built for Growth, Designed for You
Opening Kayana’s new office in China on New Year’s Day wasn’t just symbolic; it represents our dedication to being there for you from day one of your journey, and every day after. Growth isn’t always predictable, and neither are the challenges that come with it. That’s precisely why we’ve invested in creating a support infrastructure that scales with your ambitions.
Our 24/7 support commitment means you can confidently expand into new markets, launch new services, and test new ideas knowing that expert help is always just a call or message away. Technical issues don’t respect business hours, and neither do we.
When evaluating EPOS technology for a growing business, it is also useful to consider the important questions to ask before choosing an EPOS system.
How Kayana New Office in China Encourages Rapid Hardware Deployment and Support
The Old Challenge: Shipping kiosks and EPOS hardware from Europe meant weeks of delays and high costs.
The China Office Solution:
Local Infrastructure:
- Regional warehouse with ready-to-deploy inventory
- Same-day shipping available for major Chinese cities
- On-site installation teams across key regions
- Local supplier partnerships for faster component replacement
Measurable Improvements:
| Service | Before the China Office | With the China Office |
| New kiosk delivery | 3-4 weeks | 3-5 days |
| Replacement parts | 10-14 days | 1-2 days (same-day in major cities) |
| On-site support | Not available | Available in 50+ cities |
| Installation time | 2-3 days | 4-6 hours |
| Production lead time | 6-8 weeks | 2-3 weeks |
| Manufacturing costs | High (European) | 40% reduction |
| Carbon footprint | High (long shipping) | 60% reduction |
Looking Ahead for Kayana New Office in China: 2026 and Beyond
As we settle into our new China office and continue building our presence across London and Dubai, we’re more energised than ever about the future. We’re seeing incredible innovation from businesses using our platform to transform customer experiences, streamline operations, and unlock new revenue streams.
This expansion is about more than Kayana’s growth; it’s about ensuring that every business we partner with has the tools, support, and global backing they need to thrive in an increasingly competitive landscape. We’re eliminating the barriers that hold businesses back, one kiosk and one partnership at a time.
Here’s to new beginnings, global connections, and a year of unprecedented growth together. Welcome to the next chapter of Kayana.