Take orders on WhatsApp. Anywhere you serve.
The WhatsApp ordering system for restaurants, retail, hotels and stadiums.
Kayana WhatsApp Ordering (AskKay) lets customers order and pay inside a business's own WhatsApp chat, with an AI order taker, and sends paid orders straight to the Kayana EPOS or the owner's phone.
- No app for customers
- Menu built with AI
- Synced with your EPOS
Your customers already message you. Most of it never becomes an order.
WhatsApp is already your busiest customer channel. The problem is it was never built for ordering — so messages pile up, orders get lost, and revenue slips through the chat.
Phone orders at peak hours
Missed calls. Wrong items. No record. No payment.
DMs that never close
Messages answered hours later, no basket, no payment.
Forced app downloads or logins
Customers abandon before they order.
Manual re-entry
Staff copy orders from chat to EPOS. Mistakes happen.
From first message to kitchen ticket.
01 / 04
They start the chat
From a QR code on the table, a link in your bio or the number they already have saved.
- No app and no account to create
- Works on the number you already use
- Repeat customers reorder from the same thread
02 / 04
Your live menu arrives
Prices, options and sold-out items come straight from Kayana, so the chat is never out of date.
- Modifiers and options handled in the chat
- Mark an item off once — it disappears everywhere
- Upsell prompts on the items you choose
03 / 04
They pay without leaving
A secure payment link inside the conversation, processed by Kayana and settled the next working day.
- Cards, wallets and local methods
- No platform fee on your own channel
- Next-day settlement, one payout
04 / 04
The kitchen gets the ticket
Orders land on your kitchen screen beside counter, kiosk and web orders. Nobody re-types anything.
- One queue across every channel
- Collection times sent back automatically
- Reported with the rest of your sales
From first message to kitchen ticket.
01 / 04
They start the chat
From a QR code on the table, a link in your bio or the number they already have saved.
02 / 04
Your live menu arrives
Prices, options and sold-out items come straight from Kayana, so the chat is never out of date.
03 / 04
They pay without leaving
A secure payment link inside the conversation, processed by Kayana and settled the next working day.
04 / 04
The kitchen gets the ticket
Orders land on your kitchen screen beside counter, kiosk and web orders. Nobody re-types anything.
WhatsApp ordering across every venue.
01 / 03
Hotels & Room Service
Guests scan a QR code in their room and order on WhatsApp. Paid orders route to the kitchen or front desk in real time — no calls, no delays.
02 / 03
Stadiums & Large Venues
Fans order from their seat and collect from the nearest point. High volume, no queues — paid before they arrive.
03 / 03
Retail & Click & Collect
Shoppers browse, order and pay on WhatsApp. Staff pick and prepare — the customer collects in-store or gets a delivery update in the same chat.
Sounds like you. Never has a day off.
Choose how your order taker talks to customers. Try it.
One chat. Four ways to order.
Takeaway
Order ahead from the queue or the street. Pick up and go.
Collection
Customers choose a time slot and get a message when it’s ready.
Delivery
Deliver yourself, or we send a courier.
In-store
Scan at the table, seat, room or counter. Order without waiting for staff.
If it can be ordered, it can be ordered on WhatsApp.
Airports & stations
Order from the gate. Collect before boarding.
Gyms & leisure
Post-workout shake waiting at the front desk.
Festivals & events
Food, drinks and merch from anywhere on site.
Offices, campuses & hospitals
Staff canteens and visitor cafés without the rush.
Cinemas & theatres
Interval drinks ready when the curtain drops.
Golf & members’ clubs
Order at the 9th, collect at the turn.
Beach clubs & marinas
Sunbed 14, two cocktails. Delivered.
Forecourts & car washes
Coffee and snacks brought out while you wait.
Charities & fundraising
Raffle tickets, event meals and merch by message.
Don't see yours?
Tell us where you take ordersMeet customers where they already are.
No app to download
No sign-up, no password, no install. If they have WhatsApp, they can order.
Synced with your EPOS
One menu, one set of prices. Change it once and WhatsApp Ordering updates automatically.
Your customers, your chat
Orders come through your own number. Keep the relationship and bring them back.
Trusted by 1,000+ businesses worldwide
From sign-up to first order. In a few steps.
- 01
Sign up
Create your Kayana account with your business name and email.
- 02
Upload your menu with AI
Drop in a photo, PDF or link. AI turns it into items, prices and options you can review and edit.
- 03
Activate and pick your number
Switch on WhatsApp ordering and choose the number customers will message.
- 04
Set your order taker’s personality
Man or woman, quick or detailed, friendly or formal. It should sound like your brand.
- 05
Download your QR code
One scan opens a chat with your business. Print it or share it anywhere.
- 06
Start advertising
Tables, windows, receipts, flyers, socials, Google profile. Put it wherever your customers look.
- 01
Sign in
Use your existing Kayana login. Your menu, prices and stock are already there.
- 02
Enable WhatsApp ordering
Switch it on, pick your number and set your order taker’s personality.
- 03
Share your QR code
Download it, put it up and orders start landing on your EPOS.
Join the WhatsApp Ordering pilot.
No setup fee, no subscription, no contract. Pay as you order.
- Setup in under an hour
- AI menu builder included
- Full EPOS sync from day one
- Cancel any time
WhatsApp ordering, answered.
How much does WhatsApp Ordering cost?
No setup fee, no subscription, no contract. You pay as you order — the only cost is Kayana's payment processing rate: 1.25% + 10p per paid order on UK debit and credit cards (2.75% + 20p on other cards). Optional EPOS pack: £300 one-off.
Does it use the WhatsApp Business API?
Yes. Kayana WhatsApp Ordering runs on the official WhatsApp Business API, so messages arrive reliably, your number is verified, and you can use the number your business already has.
How do customers pay?
Inside the chat. Once the AI order taker confirms the basket it sends a pay link. Customers pay by Apple Pay, Google Pay or card without leaving WhatsApp.
Is the order taker an AI?
Yes. An AI reads the customer's message in plain English, builds an itemised basket, suggests the relevant add-on, and sends a payment link — automatically, on every order.
Does it sync with my EPOS?
Yes. Your Kayana EPOS menu, prices and availability sync automatically. Change anything once and WhatsApp Ordering updates instantly — no double entry.
Which countries is it available in?
WhatsApp Ordering is available in the UK, Ireland, Spain, the Netherlands, USA, Canada and Australia.
Do my customers need to download an app?
No. They order inside WhatsApp, which they already have. They scan your QR code or message your number.
I already use Kayana. What do I need to do?
Sign in, enable WhatsApp ordering, choose your number and persona, then download your QR code. Your existing menu is used automatically.
How do I get my menu in?
Upload it and AI builds it for you: items, prices and options. Review it, edit anything, then publish.
Which order types are supported?
Takeaway, collection, delivery and in-store, including table, seat and room ordering.
Can I change how the order taker talks?
Yes. Choose a persona, quick or detailed ordering, and the tone that fits your brand. Change it any time. Your order taker always tells customers it's an AI assistant.
What do we need to receive orders?
Whatever you already run. Orders arrive on Kayana EPOS, and on a partner tablet if you would rather have a dedicated device for them — it works on both.
What kind of businesses can use it?
Any business that takes orders: restaurants, retail, hotels, stadiums, gyms, airports, events and more.
Can I pause or set opening hours?
Yes. You control when your WhatsApp Ordering is active. Pause it outside trading hours and customers will know you are closed.
Can I run multiple sites from one account?
Yes. Each venue gets its own WhatsApp number, QR code and order taker persona. You manage all locations from the same Kayana account.
What happens if a customer asks something unrelated to ordering?
AskKay focuses on taking orders. For messages that are outside the menu or ordering flow it politely redirects the customer or lets them know the team will follow up.
How does WhatsApp handle customer data?
Kayana WhatsApp Ordering runs on the official WhatsApp Business API. Customer messages are processed under WhatsApp's and Kayana's terms. You own your customer relationships — orders and contact details are visible only in your Kayana account. For full details see our Privacy Policy.
Can customers cancel or get a refund?
Refund and cancellation handling follows your normal business policy. Orders route through Kayana, so any refunds are processed through your Kayana account in the usual way.
Your next order is one message away.
Take orders on WhatsApp, in the app your customers already have.